Hotel Services

Check-in online 48h before you arrival. Our team will have carefully prepared for your arrival and your room key will be ready! Fast check-out; return your key without having to wait: Your check-out is complete. Your invoice will be sent by e-mail after departure. For detailed information please contact our colleagues at the reception.

Individual guests may use rooms until noon on the day of departure; groups may only have access to their rooms until 10 am on the day of departure. We offer luggage room all day long, porterage for request. Hotel does not take responsibility for not properly closed luggage.

Daily change of bed linen (on request) / baby cot, extra bed, extra pillow, extra duvet / wake-up service / daily change of towels (on request) / fax and photocopying facilities / different types of pillows (extra charge) / bathrobe (extra charge) / adaptor (extra charge) / slippers, sewing kit toothbrush, comb, razor, shower cap, nail file, ear cleaning stick (on request) / non-slip bath mat / shoe care, shoe scoop / raincoat / umbrella (deposit required) / paper and pen

The following special pillows are available upon request at Reception, subject to availability:

• ATKA Stop (antiallergenic – 500 g)
• Memory foam antiallergenic pillow (1000 g)
• Feather half pillow (450 g)

All the guest-rooms are non-smoking. Smoking is allowed only in the A building in the terrace and next to the main entrance at the designated smoking areas.

Please be advised that, pursuant to Section 2 (1) of Act XLII of 1999, smoking is strictly prohibited, including the use of electronic cigarettes and any smoking-imitation devices. In the event of a violation of this non-smoking policy, the hotel reserves the right to charge a fee of EUR 300 per night. Thank you for your understanding, cooperation, and for refraining from smoking.

All rooms are equipped with safe deposit boxes free of charge, which can be operated with a personalized secure code. The hotel is not responsible for valuables left in your room. A safe is at your disposal in your room and also at the Reception.

Free WiFi system is available in the hotel rooms and in all public areas. Computer in the Lobby can be used also free of charge.

How to connect?
1. Choose network: MERCURE
2. Enter your email address
3. Accept Terms & Conditions
4. Connect

An individually controlled air-conditioning unit operates in every room.

The service is available at your disposal from Monday to Friday, except holidays. You will get back your laundry on the same day till 7 pm if you hand it in till 9 am. Please call Housekeeping (dial 3) for laundry bag and form. To order the service online please press the button below:

Every day from 8:00 am until 4:00 pm. If the “Still Dreaming” sign is placed outside the door, our colleagues will not disturb you. You can indicate your separate cleaning request by placing the “Gone Exploring” sign.

If you want your towel to be changed, please throw it on the floor.

In line with the international 4 star requirements we change your BEDSHEETS twice a week. By displaying the “Skip the Clean” sign, our colleagues will not enter your room, and it will not be cleaned for that day (we cannot refill the shower gel or toilet paper in this case either), in exchange we will reward 100 All loyalty points as part of our loyalty program.

Despite the “Skip clean” sign is constantly placed outside of the door, our colleagues are obliged to clean your room every 3 days. (No loyalty points will be rewarded on this day.)

If you would like to order or to have the Minibar filled up, please call the Room Service (dial: 7).

In our Superior rooms the mineral water prepared for your arrival is complimentary. Refills are available for an additional charge. In our Privilege and Suite rooms, the mineral water is replenished free of charge as part of the daily cleaning service.

Click the link below for the list of TV channels: